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Website Terms of Use

Below are the terms of use that apply to this website, and all interactions with this website.

By using or accessing this site, you agree to these terms without limitation or qualification.


All copyright and other intellectual property within this site is owned by or licensed to Wollongong City Council, and protected by domestic and international copyright and trademark laws. This includes all text, images, audio, video, code, design and layout.

You must not modify, copy, reproduce, adapt or republish any content from this site without the written authorisation of Council.

If you believe any of the content on this site is a copyright infringement, or breaches an agreed licence or contract, please contact Council.



This website is provided as general information only. Nothing within this site should be considered as professional advice. While we try to make our website content as accurate as possible, we are unable to guarantee that all information – including any third party information included in or linked to from this site – is accurate or authentic.

Other site links

Our website includes links to other websites that are not owned or operated by Council. These links are provided for your convenience, and should not be considered as an endorsement of those sites or the information within them by Council. Council is not responsible for the relevance, accuracy, currency or reliability of any information found on those sites.

Third party content

Some of the information on this website is provided by third parties.  Note that Council has not necessarily checked third party content, and that its inclusion is not an endorsement by Council. If you have an issue with any third party content, your legal obligation is with the third party that provided it.

Council does not accept any liability whatsoever for any direct or indirect loss, damage or injury suffered as a result of you relying on any third party information. If you use or rely on such content, you do this at your own risk and you are responsible for assessing the relevance and accuracy of that content.

Online Services

We try to make our website and online services available at all times. However, Council cannot guarantee:

  • continuous or uninterrupted access to this website, or
  • that the website or any files or software downloaded from it will be free from computer viruses, spyware or malware.

You are responsible for the full cost of any necessary repair, correction and maintenance of your computer software or hardware that may be necessary as a result of you accessing this website.

Using online services

Manner of use

You may use information provided to you through Council’s online services, solely for your personal and/or internal business purposes. You must not remove any proprietary rights notices, modify the information, or make it available to any third parties.

Legal capacity to contract

In using Council’s online services, you declare that you are over 18 years of age and have legal capacity to contract in Australia. If you are using a credit card to process a transaction, you declare that the credit card is issued in your name and that you will pay to the issuer all charges incurred using Council’s online services.

Transaction information

The accuracy, currency, completeness or otherwise of any information you provide to Council in the course of using any services is your responsibility and you agree to be bound by it.  Council is not responsible for ensuring that any information provided by you in the course of using any service is accurate, current or complete.

Verified access

Certain online services offered by Council require verified access (for example, a login ID and password).  You agree that you are solely responsible for:

  • only providing information to Council that is accurate, current and complete
  • maintaining the security of your login and password, and
  • all activity which occurs on or through your account, whether authorised or unauthorised.

You should change your password immediately if you believe that your login or password has been used without authorisation. Council accepts no liability for your failure to comply with these obligations.

Specific service terms and conditions

You acknowledge that any online services made available by Council may be subject to specific additional terms and conditions, and you agree to review and comply with those terms and conditions.  Access to and use of any of Council’s online services shall be deemed to constitute acceptance of the additional terms and conditions applicable to such services.


Online services are provided through a secure website [using SSL (secure socket layer) encryption or TLS (transport layer security)].  However, you acknowledge that internet transmissions are never entirely secure or private, and that any message or information you send to or through the website (including credit card information) may be read or intercepted by others, even where a website is stated to be secure.

If you are concerned about conveying sensitive material to Council over the Internet, you might prefer to contact Council by phone or mail.


The information below is about privacy while using this website. It does not apply to other websites we may link to.

For information about Council’s general collection and use of personal information, including through non-digital means, please refer to our Privacy page.

Age of user

If you are aged 16 or under, you need your parent’s or guardian’s permission before you provide personal information to Council through our website. Users without parental or guardian consent are not allowed to provide Council with personal information.


The staff who maintain and operate this website are subject to the Privacy and Personal Information Protection Act 1998 and Council’s Privacy Management Plan PDF, 374.46 KB.

Collecting your information

You authorise Council to collect information about you and about the transactions processed by you via Council’s online services.  Council may also make use of website data that directly or indirectly identifies users.

Site visit data

This site uses Google Analytics to track visitor data and behaviour in an anonymous form.


You may request that certain documents provided to Council be treated as confidential. However, the final discretion lies with Council.

Dealing with your information

Council will deal with any such information that is personal information in accordance with its Privacy Management Plan PDF, 374.46 KB, the Privacy Code of Practice for Local Government, and the Privacy and Personal Information Protection Act 1998.

Releasing your information

You authorise Council to release any of your information to any third party if:

  • the third party is used by Council in order to provide services to you
  • Council is requested to do so in the course of a criminal or other legal investigation
  • Council determines that disclosure is necessary in connection with any complaint regarding your use of the website or services.

If you believe that we have not followed the principles of this privacy statement or would like to comment, please contact us.


This site uses cookies to improve your web experience.

What are cookies?

Cookies are small bits of inactive data or code that our site may place on your computer. They generally identify and recognise a computer or device, but not the person using that device. Cookies are commonly found on most major websites.

Why do we use cookies?

Cookies are used to remember your preferences. They may also be used to collect analytic information about your activity on our website.

Opt out

Most internet browsers will accept cookies automatically. If you don’t want to receive cookies, you can adjust the settings of your browser to disable cookies, or alert you when cookies are used.

Site Disclaimer

Governing law

All matters relating to this website are governed by the laws of the State of New South Wales, Australia.

Limitation of liability

Nothing in these terms excludes, restricts or modifies any condition, warranty, right or remedy which is conferred on you by the Trade Practices Act 1974 (Cth), Fair Trading Act 1987 or any other consumer legislation as amended (Acts). If, in providing any service to you, Council breaches any condition or warranty imposed by the Acts, Council’s liability for that breach will be limited to Council’s choice of:

  • providing you with the service again, or
  • the refund to you of the cost of providing you with the service.


Council will not be liable under any circumstances for any loss of profits, direct or indirect loss, damage or injury (even if it has been advised of the possibility of such loss of profits or damages) which are the consequence of you acting, or failing to act, on any information contained on or referred to on this website, or any information provided to you through any service on the website.

Council is not liable to you for defamatory, offensive or illegal conduct of any user of this website, whether caused through negligence of Council or through any other cause.

Online Services

Council does not warrant, guarantee or make any representation, express or implied, that:

  • any services will be available at any time for use by you;
  • this website, or the server that makes the site available on the WWW, is free of software viruses;
  • the functions contained in any software contained on this website will operate uninterrupted or are error-free; and
  • errors and defects in this website will be corrected.

Council may, at any time, without prior notice, and without incurring any liability, to you, cancel or suspend any or all online services and/or substitute alternative services, which may or may not be interactive or transactional in nature.

Council will not be liable under any circumstances for any loss or any damages of any kind which are the consequence of the unavailability of any service for your use or your inability to use any service.

Transaction information

Council is not liable for any loss or damages suffered by you or any third party where the loss or damages are a result of you providing information to Council that is inaccurate, outdated or incomplete.

Verified access

Council accepts no liability for your failure to comply with the obligations listed under the sub-heading ‘Verified access’ in the Online Services section above.


Council accepts no liability for the interception or ‘hacking’ of data through the website by unauthorised third parties.


Council disclaims any and all warranties, express or implied, regarding the handling of any of your information, including personal information, by any third party in the manner required by Australian law or otherwise.

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