Nothing’s more important than the health and safety of our guests and staff.
We have a COVID-19 Safety Plan and we’ve made some changes at our Parks to meet public health requirements in response to the COVID-19 pandemic.
We regularly monitor the latest government health advice and update our procedures based on that advice.
Below are some important things you should know about what we’re doing in response to COVID-19.
Update for bookings and guests
NSW Public Health Orders, including a stay-at-home direction, apply across the Wollongong and Greater Sydney areas. In line with these Orders:
- Bulli, Corrimal and Windang Tourist Parks are not taking new visitor bookings, except for essential travel. Verification may be required.
- Existing guests at the park are currently allowed to stay, providing guests comply with NSW Health’s Public Health Order.
- We will be contacting people with existing bookings shortly, and work with affected customers to make alternative arrangements to meet these rules where we can.
For information about when and how we expect our Parks to reopen, please see our Roadmap to Reopening news post.
Customer Declaration and Record
All guests and visitors entering our Parks must complete a health declaration, check-in using QR codes and provide their full name and contact details.
Our staff have to ask pre-screening questions before we accept bookings or check you in.
Anyone who is unwell or has symptoms of COVID-19 will not be allowed to enter our Parks.
If you need to cancel your booking for medical reasons, we will provide a full refund.
Social Distancing and Hygiene
We ask that everyone keeps a distance of at least 1.5m from other people. Please use hand sanitiser or wash your hands regularly.
We’ve increased cleaning in shared and public areas of our parks.
We have limits on the number of people allowed in our facilities at one time to allow people to distance. This includes at our office, amenities buildings and camp kitchen.
Please be patient with each other and our team.
In line with NSW Public Health Orders, people aged over 12 years must wear a face mask at all indoor and outdoor areas at our Tourist Parks until further notice.
For more information about face masks, please see the NSW Health website.
Limits on Group Gatherings
In line with Government requirements, group gatherings are limited.
As rules may change quickly, please check the NSW Health website for current details.
Our parks’ playgrounds are open.
For health and safety, all shared cooking utensils have been removed from our parks’ camp kitchens.
We are accepting contactless payments only.
If you have a question about any of the information above, please contact your preferred Park.